Frequently Asked Questions
Everything you need to know about our premium fibers and service.
How do I ensure the color matches my project?
While we strive for color accuracy in our photography, please note that monitor settings vary. We recommend purchasing all yarn for a single project at once to ensure you receive the same dye lot for consistent color throughout.
What is your shipping policy for domestic orders?
We offer standard shipping across the country with delivery typically taking 3-5 business days. Orders over $75 qualify for free standard shipping.
Can I return yarn if I bought too much?
Yes, we accept returns on unused, unwound skeins in their original condition within 30 days of purchase. Please note that shipping costs for returns are the responsibility of the customer unless the item is defective.
Do you offer wholesale pricing for professional crafters?
We currently offer a tiered discount program for bulk purchases. If you are a professional designer or high-volume crafter, please contact our support team to discuss specialized pricing options.
How should I care for my hand-knit items?
Care instructions vary by fiber type. Generally, we recommend hand-washing in cool water with a mild wool wash and laying flat to dry. Always check the specific care label on your yarn sleeve.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.